CATALOGUES AND INSTALLATION MANUALS Our catalogues and manuals contain information on our product range with detailed instructions to ensure your Metro wood fire is installed and operated correctly.
FREQUENTLY ASKED QUESTIONS Here you’ll find the answers to the most common questions our Metro stockists and customer service team are asked about our product range.
MAINTENANCE AND SERVICING Regular maintenance and servicing is important to maintain your wood fires performance, safety and longevity.
Warkworth Fireplace Services
214 Kaipara Flats Rd, Warkworth
09 422 3600
warkworthfire@gmail.com
Flaming Fires Ltd
26 Commerce Street, Whangarei
09 972 7932
office@flamingfires.co.nz
Home Heating Services Ltd
16 Stonelea Way, RD9, Whangarei
09 438 5260
david@homeheatingservices.co.nz
Home Heating Far North Ltd
4 Skippers Lane, Waipapa, Kerikeri
09 407 9666
Heath@homeheatingfarnorth.co.nz
Mitre 10 McCarthny
1 North Park Drive, Kaitaia
09 408 1660
frank.price@mitre10.co.nz
Mitre 10 Mega (Warkworth)
Cnr Woodcocks Rd & Mansell Dr, Warkworth
09 425 8119
seasonal@megawarkworth.co.nz
Mitre 10 Mega (Whangarei)
46 Porowini Avenue, Whangarei
09 430 4009
whangarei@mitre10.co.nz
Plumbing and Heating Centre Ltd
102 Jervois Street, Dargaville, New Zealand
09 439 6123
sales@plumbingandheat.co.nz
Rogers and Rogers
13 Empire Street, Kaitaia
09 408 2660
jenr@rogersandrogers.co.nz
No stockists for this category
West City Heating
2/42 Henderson Valley Road, Henderson
09 835 1551
sales@westcityheating.co.nz
Mitre 10 Mega (Henderson)
186 Lincoln Road, Henderson
09 836 7700
seasonal.henderson@mitre10.co.nz
The Fire Boys Ltd
021 536 336
darren@thefireboys.nz
Mitre 10 Mega (Mt Wellington)
72 Lunn Avenue, Mt Wellington
09 574 0099
seasonal@megamtwellington.co.nz
Mitre 10 Mega (New Lynn)
5 Astley Avenue, New Lynn
09 826 1420
seasonal@meganewlynn.co.nz
Better Mowers & Heating
303 Great South Road, Takanini
09 298 5186
bmhc@xtra.co.nz
Mitre 10 Mega (Pukekohe)
12 Wrightsons Way, Pukekohe
09 238 5559
seasonalmegapukekohe1@gmail.com
Bucks Heating (Pukekohe)
441 Glenbrook Waiuku Road, Glenbrook
09 235 3900
info@bucksheating.co.nz
Mitre 10 Mega (Westgate)
Northside Drive, Westgate
09 416 2400
seasonal@megawestgate.co.nz
Grasslands Outdoor & Leisure
209 Moore Street, Howick
09 535 4231
grasslandsoutdoor@gmail.com
Mitre 10 Mega Groves
15 Poland Road, Glenfield
09 440 5100
nsnyman@grove.co.nz
Grasslands Ranui
570 Swanson Road, Ranui
09 833 9479
ranui@grasslands.co.nz
North City Heating Ltd
38 Parkway Drive, Rosedale
09 478 7902
info@northcityheating.co.nz
JH Brewster Limited
154 Manukau Road, Pukekohe
09 238 8037
jhbrewsterltd@xtra.co.nz
Peninsula Mowers & Heating
611 Whangaparaoa Road, Whangaparaoa
09 424 3104
hal@peninsulamowers.co.nz
Mitre 10 Groves (Browns Bay)
27-29 Bute Road, Browns Bay
09 477 2371
admin@grove.co.nz
The Fireplace
12 Tawari Street, Mt Eden
09 623 6990
geoff.dunn@thefireplace.co.nz
Mitre 10 Groves (Onehunga)
1 Princes Street, Onehunga
09 636 7169
checkouts.ona@grove.co.nz
Tobin LPD & Supplies Ltd
34 Rankin Street, Kaikohe
09 401 0268
tobinsupplies@gmail.com
Mitre 10 Mega (Albany)
260 Oteha Valley Road, Albany
09 442 6130
seasonal@megaalbany.co.nz
Mitre 10 Mega (Cambridge)
1 Oliver Street, Cambridge
07 827 5139
seasonal.cambridge@mitre10.co.nz
Van Dam Plumbing 2020
13 Totara Street, Putaruru
07 883 8074
admin@vandamplumbing2020.co.nz
JT Carters Ltd
Lipsey Street, Te Aroha
07 884 8159
jtcarterplumbers@vodafone.co.nz
Mitre 10 Mega (Ruakura)
41 Ruakura Road, Hamilton
07 850 8700
customerservices.ruakura@megahamilton.co.nz
Warmfloors
19c Rawhiti Ave, Matamata
027 275 8695
warmfloors-gasandheat@xtra.co.nz
Laser Plumbing Matamata
2 Elizabeth Street, Matamata
07 888 9340
t.wright@laserplumbing.co.nz
Mitre 10 Mega (Taupo)
99 Bella George Lane, Taupo
07 378 6540
seasonal.taupo@mitre10.co.nz
Whitianga Plumbing & Drainage Ltd
1 Rabbit Way, Whitianga
07 866 4305
admin@wpdltd.co.nz
Laser Plumbing Morrinsville
87 Avenue Road South, Morrinsville
07 889 1919
morrinsville@laserplumbing.co.nz
Mitre 10 Mega (Te Awamutu)
670/14 Cambridge Road, Te Awamutu
07 872 6210
seasonal.tamega@mitre10.co.nz
Brokenshire & Ross
315 Pollen Street, Thames
07 868 6096
brokey@outlook.co.nz
Mike Paterson Plumbing
23 Puriri Place, Tokoroa
07 886 6865
mjpaterson@xtra.co.nz
Mitre 10 Mega (Te Rapa)
The Base, Mahanga Drive, Hamilton
heating.cooling@megahamilton.co.nz
Cosy Fires Ltd
2067a Waihi Whangamatā Road, Whangamatā
027 276 7076
sales@cosyfires.co.nz
Mitre 10 (Matamata)
7 Waharoa Road East, Matamata
07 888 6362
kitchens.matamata@mitre10.co.nz
Otorohanga Plumbing & Gas
9 Progress Drive, Otorohanga
07 873 7997
otoplumb.gas@xtra.co.nz
Carters (Taupo)
Cnr Spa Road & Totara Street, Taupo
07 377 6909
Steve.Prater@carters.co.nz
Mitre 10 (Morrinsville)
43 Moorhouse Street, Morrinsville
07 889 1111
gavin.black@mitre10.co.nz
Placemakers
84-88 Clarence Street, Hamilton
07 838 0716
tradeclarance@placemakers.co.nz
Chester’s Plumbing
143 Ellis Street, Frankton, Hamilton
07 847 7447
Maitland.Cave@chesters.co.nz
Mitre 10 (Te Kuiti)
57 Taupiri Street, Te Kuiti
07 878 8879
tekuiti@mitre10.co.nz
Placemakers (Whitianga)
24 Joan Gaskell Drive, Whitianga
07 876 2000
sales.whitianga@placemakers.co.nz
Designer Fires
12C Hall Lane, Frankton, Hamilton
07 847 1179
admin@designerfires.co.nz
Mitre 10 (Thames)
460 Pollen Street, Thames
07 868 7155
thames.kitchens@mitre10.co.nz
Plumb. Co 2004 Ltd
11a Garland Street, Matamata
07 888 8147
derek@plumbco2004.co.nz
Foleys Putaruru (AG Foley Ltd)
15 Rolfe Way, Putaruru
07 883 8597
putaruru@foleys.co.nz
Mitre 10 (Waihi)
Seddon Street, Waihi
07 863 8087
seasonal.waihi@mitre10.co.nz
Singleton & Hansen 2012 Ltd
129 Market Street, Te Awamutu
07 871 7099
admin@shpl.co.nz
Homestead Heating
12 Manuka Street, Taupo
07 378 1024
homesteadheatingtaupo@gmail.com
Mitre 10 Kiwitown
7 Balance Street, Otorohanga
07 873 7465
kiwitown@mitre10.co.nz
Te Aroha Plumbing & Drainage 2022 Ltd
56 Rewi Street, Te Aroha, New Zealand
07 884 7048
admin@tapd.co.nz
ITM
65 Atirau Road, Turangi
07 386 5736
showroom@turangiitm.co.nz
Mitre 10 Mega (Tauranga)
1066 Cameron Road, Gate Pa, Tauranga
07 571 4700
seasonal.tauranga@mitre10.co.nz
Mitre 10 Whakatane
13-15 McAlister Street, Whakatane
07 308 8115
whakatane@mitre10.co.nz
Mitre10 Opotiki
83 Saint John Street, Opotiki
07 315 6366
Chris.WilsonO4@mitre10.co.nz
BOP Plumbing & Gas
245 Jellicoe Street, Te Puke
07 573 8249
aaron@bopplumbingandgas.co.nz
SS Shapley & Co Ltd
82 Commerce Street, Whakatane
07 308 8729
info@pinkplumbingshop.co.nz
BOP Plumbing & Gas Rotorua
92 Old Taupo Road, Rotorua
0800 247 5325
The Fireman Ltd (Tauranga)
54 Hewletts Road, Mt Manganui
0800 347 362
sales@thefireman.co.nz
BOP Plumbing & Gas Kawerau
9 Liverpool Street, Kawerau
Fire Fly Heating Ltd
566 Pyes Pa Road, Tauranga
0800 397 359
fireflyheating@kinect.co.nz
Hanson Heating
53 Fairy Springs Road, Rotorua
07 346 2694
sales@hansonheating.co.nz
ITM Katikati Building Supplies
12 Earl Drive, Katikati
07 549 0689
hardware@kkbs.co.nz
Mitre 10 Mega (Rotorua)
1542 Amohau Street, Rotorua
07 343 6060
paul.geerlings@mitre10.co.nz
Carters (Gisborne)
342 Gladstone Road, Gisborne
06 868 7801
denise.haynes@carters.co.nz
Mitre 10 Mega (Gisborne)
53 Awapuni Road, Gisborne
06 867 0004
james.allen@mitre10.co.nz
Wairoa Plumbing Co Ltd
3 Grant Street, Wairoa
06 838 6393
Derik@JDSimmonds.co.nz
Mitre 10 Masters
Cnr Fenton & Juliet Streets, Stratford
06 765 6048
masters.stratford@mitre10.co.nz
Mitre 10 Mega
5 Vickers Road, Waiwhakaiho, New Plymouth
06 759 4399
plumbing@meganewplymouth.co.nz
Savvy Gas Ltd T/As Penniall & Jordan
191 Broadway, Stratford 4332, New Zealand
06 765 5336
info@pennialljordan.co.nz
Atmosphere Heating
16 Oropuriri Road, New Plymouth
06 756 8290
info@createatmosphere.nz
Vepo Ltd
404 Broadway, Stratford
06 752 7918
vepo_plumbing@hotmail.com
Carters
24 Egmont Road, New Plymouth
06 759 5460
newplymouth.orders@carters.co.nz
Cleggs Furniture Court
181 Devon Street East, New Plymouth
06 759 5699
pam@cleggs.co.nz
Climate
103 Leach Street, New Plymouth
06 769 6410
info@climate.net.nz
Elco Canvas Ltd
305 Devon Street East, New Plymouth
06 758 5309
elco.canvas@orcon.net.nz
Evergreen Plumbing
145 Glover Road, Hawera
06 278 4449
admin@evergreenplumbing.co.nz
Houghtons Plumbing
164 Princes Street, Hawera
06 278 8883
Steve@houghtonsplumbing.co.nz
Mitre 10 Jones & Sandford
305-307 St Aubyn Street, New Plymouth
06 758 0520
J10Service.Desk@mitre10.co.nz
Stihl Shop Greenmeadows
2 Gloucester Street, Napier
06 844 2418
greenmeadows@stihlshop.co.nz
Turfrey (Hawkes Bay)
902 Karamu Road, Hastings
0800 182 182
sales@turfrey.co.nz
Your Heat Centre/Robs Plumbing
59 Wakefield Street, Napier
0275 437 041
office@robsplumbing.co.nz
Abode Heating & Insulation
York Street, Hastings
06 880 3057
info@abodehb.co.nz
Carters (Waipukurau)
Herbert Street, Waipukurau
06 858 9050
peter.clark@carters.co.nz
Fourth Element
911 Karamu Road, Hastings
06 842 2237
sales@fourth-element.co.nz
Mitre 10 Ashby’s
3-7 Takapau Road, Waipukurau
06 858 8460
steve.marples@mitre10.co.nz
Mitre 10 Mega (Hastings)
614 Karamu Road, Hastings
06 873 8700
seasonal.hastings@mitre10.co.nz
Mitre 10 Mega (Napier)
180 Prebensen Drive, Napier
06 833 8162
seasonal.napier@mitre10.co.nz
Napier Tumu Supplies
55 Thames Street, Napier
06 872 6222
Warwick.Thomas@tumusupplies.co.nz
Stevenson & Taylor Ltd
2294 Takapau Road, Waipukurau
06 858 6041
tyler@sntltd.co.nz
Mitre 10 Mega (Whanganui)
200 Taupo Quay, Whanganui
06 349 0244
seasonal.wanganui@mitre10.co.nz
Palmers Plumbing & Heating
27 Heads Road, Whanganui
06 345 5891
admin@palmersplumbing.co.nz
Placemakers (Ohakune)
7 Burns Street, Ohakune
06 385 8414
sales.ohakune@placemakers.co.nz
Carters (Palmerston North)
69 Railway Road, Palmerston North
06 358 9029
mark.harland@carters.co.nz
RB Drainage, Gas & Plumbing
, Taumarunui
027 814 2495
roy@rbdrainage.co.nz
Cobham Hopkins Ltd
171 Broadway, Marton, New Zealand
06 327 8918
office@cobhamplumbing.net
Taumarunui Plumbing
Katarina Street, Taumarunui
07 895 7023
contact@taumarunuiplumbing.co.nz
Hall of Flame
290 Oxford Street, Levin
06 367 0760
sales@hallofflame.co.nz
Tricklebanks 2016 Ltd
6 Eyre Street, Fielding
06 323 5327
info@tricklebanks.co.nz
Heatrite
79 Bourke Street, Palmerston North
06 356 5600
sales@heatrite.co.nz
Turfrey (Manawatu)
597 Tremaine Avenue, Palmerston North
06 222 3440
info@turfrey.co.nz
Mitre 10 (Dannevirke)
155-163 High Street, Dannevirke
06 374 6045
dannevirke@mitre10.co.nz
Mitre 10 (Taumarunui)
Taitua Street, Taumarunui
07 895 8107
kim.wheeler@mitre10.co.nz
Mitre 10 Darragh’s
44 Kimbolton Road, Fielding
06 323 4054
darraghs@mitre10.co.nz
Mitre 10 Mega (Palmerston North)
250-270 Featherston Street, Palmerston North
06 354 4087
seasonal@megapn.co.nz
Mitre 10 Mega (Masterton)
159-167 Ngaumutawa Road, Masterton
06 370 6888
seasonal.masterton@mitre10.co.nz
Mitre 10 Mega (Petone)
25 Bouverie Street, Petone, Wellington
04 569 8311
heating01.x8@megapetone.co.nz
Mitre 10 Mega (Porirua)
3 Semple Street, Porirua
04 233 8009
heating@megaporirua.co.nz
Stihl Shop Porirua
2/10 Semple Street, Porirua Mega Centre
04 237 4085
porirua@stihlshop.co.nz
Mitre 10 Mega (Upper Hutt)
9 Park Street, Upper Hutt, Wellington
04 527 2227
seasonal01.x22@megahutt.co.nz
Stihl Shop Petone
38 Victoria Street, Petone, Lower Hutt
04 586 7139
petone@stihlshop.co.nz
The Heat Shop
4 Chapel Street, Masterton
06 377 4388
info@heatshop.co.nz
Stihl Shop Upper Hutt
769 Fergusson Drive, Upper Hutt
04 527 9682
upperhutt@stihlshop.co.nz
Thomas Plumbing & Gas Ltd
21 Omahi Street, Waikanae
04 293 6533
info@thomasplumbing.co.nz
Kapiti Woodfires
2/5-7 Ihakara Street, Paraparaumu, New Zealand
04 212 5509
info@kapitiwoodfires.co.nz
Wellington Fireplace Studio
3 Pickering Street, Kaiwharawhara, Wellington
04 473 7207
info@wellingtonfireplace.co.nz
Mitre 10 (Crofton Downs)
128 Churchill Drive, Wellington
04 479 8765
brendan.hall@mitre10.co.nz
Mitre 10 (Martinborough)
43 Naples Street, Martinborough
06 306 5103
bj.parker@mitre10.co.nz
Heatrite Pahiatua
38 Main Street, Pahiatua 4910, New Zealand
06 376 0770
bruce@heatrite.co.nz
Mitre 10 Mega (Kapiti)
135 Kapiti Road, Paraparaumu
04 296 6440
michael.woudberg@mitre10.co.nz
Days Plumbing 2012 Ltd
11 Salisbury Road, Richmond, Nelson
03 544 1989
carl@days.co.nz
Mitre 10 (Motueka)
235 High Street, Motueka
03 528 9220
glenn.ross@mitre10.co.nz
Mitre 10 Mega (Nelson)
99 Quarantine Road, Nelson
03 547 0747
bathrooms@meganelson.co.nz
P&M Fireplaces
128 Tahunanui Drive, Tahunanui, Nelson
03 548 5742
office@pmfireplaces.co.nz
Pipeworx
11-13 Buxton Lane, Takaka
03 525 9482
shop@pipeworx.co.nz
Placemakers (Motueka)
84 High Street, Motueka
03 528 8164
Callum.macdonald@placemakers.co.nz
Placemakers (Nelson)
52 Saxton Road, Stoke, Nelson
03 547 9111
colleen.cotton@placemakers.co.nz
Heating Marlborough
55 Grove Road, Blenheim
03 578 5950
info@heatingmarlborough.co.nz
Mitre 10 Mega (Marlborough)
174-186 Alabama Road, Blenheim
03 520 6600
pauline.tisch@mitre10.co.nz
Placemakers (Riccarton)
2-20 Mandeville Street, Christchurch
03 348 2039
interiors.christchurch@placemakers.co.nz
Mitre 10 Mega (Ferrymead)
1005 Ferry Road, Ferrymead, Christchurch
03 366 6306
plumbing.ferrymead@mitre10.co.nz
Placemakers Cranford Street
319 Cranford Street, Christchurch
03 375 4119
Mitre 10 Mega (Hornby)
350 Main South Road, Hornby, Christchurch
03 349 8497
hornby.seasonal@mitre10.co.nz
Simply Heat Christchurch Ltd
95 Byron Street, Christchurch
03 365 3685
info@simplyheat.co.nz
Mitre 10 Mega (Papanui)
54 Harewood Road, Papanui, Christchurch
03 359 5443
papanui.seasonal@mitre10.co.nz
Tackle Shop Leisure & Home
70 Queen Street, Waimate
03 689 8400
tackleshop@xtra.co.nz
Placemakers (Timaru)
88-94 Hilton Highway, Washdyke, Timaru
03 687 4035
timaru@placemakers.co.nz
Mitre 10 Mega (Rangiora)
1 Southbrook Road, Rangiora
03 313 8999
heating@megarangiora.co.nz
Timaru Heating Centre (Breen Plumbing Ltd)
10 Dee Street, Timaru
03 688 6848
colleen@timaruheatingcentre.co.nz
Mitre 10 Mega (Timaru)
Arthur Street, Timaru
03 687 2033
timaru@mitre10.co.nz
Ashbury Mowers & Heating
87 Hilton Highway, Washdyke, Timaru
03 688 2944
ashmow@xtra.co.nz
Mitre 10 Mega Collins
Kermode Street, Ashburton
03 308 5119
ashburton.bathrooms@mitre10.co.nz
Fires n Things Ltd
89 Rolleston Drive, Christchurch
022 543 6242
sales@firesnthings.nz
Mitre 10 Smiths (Beckenham)
260 Colombo Street, Beckenham, Christchurch
03 332 7557
smiths@mitre10.co.nz
Kings Mowers & Heating Ltd
360 Flaxton Road, Rangiora
03 313 5563
office@kingsmowersheating.co.nz
Patterson Plumbing & Drainlaying
23 George Street, Geraldine
03 693 9625
mark.leander@xtra.co.nz
Level Electrical Ashburton
726 East Street, Ashburton
03 308 2106
megan.christie@levelelectrical.nz
Placemakers (Hornby)
69 Shands Road, Christchurch
03 344 8950
Lifestyle
34 Sandyford Street, Sydenham, Christchurch
03 352 9087
info@lifestylels.co.nz
Placemakers (Kaiapoi)
17 Hakarau Road, Christchurch
03 327 5860
Mitre 10 (Kaikoura)
107 Beach Road, Kaikoura
03 319 5013
james.hills@mitre10.co.nz
Martin & Co Mitre 10
47-55 Palmerston Street, Westport, New Zealand
03 789 7879
keith.annear@mitre10.co.nz
Mitre 10 Hokitika
34 Gibson Quay, Hokitika, New Zealand
03 755 8254
jason.pritchard@mitre10.co.nz
Mitre 10 Mega (Greymouth)
41 Waterwalk Road, Greymouth
03 769 9036
richard.roberts@mitre10.co.nz
Mitre 10 Jacks (Mosgiel)
119 Gordon Road, Mosgiel
03 489 5885
manager.mosgiel@mitre10.co.nz
Mitre 10 Mega (Dunedin)
20 Timaru Street, Dunedin
03 455 3344
seasonal@megadunedin.co.nz
Mitre 10 Mega (Queenstown)
46 Brookes Road, Frankton, Queenstown
03 450 9262
customerservice@megaqueenstown.co.nz
Cromwell Seasonal Services Ltd
7 Fenwick Crescent, Cromwell
027 588 1020
cromwellseasonal@gmail.com
Mitre 10 Robertsons
Severn Street, Oamaru
03 434 9860
oamaru.bathrooms@mitre10.co.nz
HeatCo Ltd
Cnr Braemar & Hillside Road, Dunedin
03 455 4800
stefan@heatco.co.nz
Placemakers (Queenstown)
1 Glenda Drive, Frankton, Queenstown
03 450 9000
trade@queenstownplacemakers.co.nz
Hi Flo Plumbing (1992) Ltd
224 Thames Street, Oamaru
03 433 0725
info@hiflo.co.nz
Southern Plumbing
19 Clyde Street, Balclutha
03 418 3308
balcluthaoffice@sph.co.nz
McIvor Plumbers & Gasfitters Wanaka
24 Reece Crescent, Wānaka, New Zealand
03 443 4211
ash@mcivorplumberswanaka.co.nz
The Dunedin Fireplace Ltd
58 King Edward Street, Kensington, Dunedin
03 456 4100
sales@dunedinfireplace.co.nz
McLellans Plumbing & Heating
3 Deel Street, Alexandra
03 448 8500
rory@mclellans.co.nz
Mitre 10 (Central Otago)
28 Centennial Ave, Alexandra
03 448 6884
centralotago@mitre10.co.nz
Mitre 10 (Cromwell)
20 Elspeth Street, Cromwell
03 445 9955
cromwell@mitre10.co.nz
Mitre 10 (Wanaka)
35 Plantation Road, Wanaka
03 443 9137
office.wanaka@mitre10.co.nz
Mitre 10 (Gore)
15 Irwell Street, Gore
03 208 4780
gore@mitre10.co.nz
Mitre 10 (Te Anau)
Milford Crescent, Te Anau
03 249 7661
teanau@mitre10.co.nz
Mitre 10 Mega (Invercargill)
Cnr Tay Street & Elles Road, Invercargill
03 219 9201
seasonal@megainvercargill.co.nz
Castworks
12 Fiveways Boulevard, Keysborough, Melbourne
03 9588 1169
info@castworks.com.au