Frequently asked questions Heating accessories

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We’ve categorised the most common questions our dealers and reps are asked about the Metro product range. Click on one of the categories below to display the Q&A for that category. If you’re unable to find an answer there to your question, please drop us a line using the contact form at the top or bottom of the page.

If your question is about a Metro wood fire, you should be able to find the answer here. If you don’t find the answer you’re looking for, please send us an email.

If your question is about Metro ECO Flue systems, you should be able to find the answer here. If you don’t find the answer you’re looking for, please send us an email.

If your question is about heating accessories, you should be able to find the answer here. If you don’t find the answer you’re looking for, please send us an email.

If your question is about anything else Metro, you should be able to find the answer here. If you don’t find the answer you’re looking for, please send us an email.

Frequently asked questions Heating accessories

Yes. All freestanding Metro wood fires only require an ash hearth (floor protector) made out of a non-combustible material. We have a range of floor protectors in sizes, trims and tile colours which can be laid directly over your existing carpet for quick and easy installation.

Hair-line cracks are not uncommon and are a result of the intense heat within the Metro's firebox, coupled with mechanical damage caused by accidental impact when fuel is being loaded. However if the side bricks become cracked to the extent that they start to break up, they must be replaced.

Yes. All Metro's are designed to enable cooking of soups, stews and casseroles etc, and your Metro will easily boil a flat bottom stainless steel kettle. The radiant style wood fires have a dedicated cooking top enabling large pots to be placed on the cook top, while all other models have a lift-off grill. Metro's supplied with a lift-off top grille have this feature to enable the grill to be removed for cleaning if you have a spill. This grill must be left on for cooking, because if removed the wall temperatures next to the appliance may become excessive and the top of the firebox is generally too hot to cook on directly. If your Metro has the silver satin finish, or high gloss black finish it is not recommended for cooking on.

Hairline cracks are not uncommon and will have no adverse effect on the operation and performance of your Metro wood fire. If the promet starts to break up and pieces fall into the firebox it must be replaced.

No. There is no need to turn off the power as the water cylinder's thermostat will switch off once the wood fire has heated the cylinders water to temperature.